Trouble Ticket is a Customer Support script
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The script Trouble Ticket is a Customer Support script (live support package).
Trouble Ticekt is a complete free help desk system with many features for your offices IT department.
It allows users to submit a Trobule Ticket and the staff to work on and track the Tickets.
Two access levels for staff accounts are available.
The script comes with a simple installer and it is customizeable and brandable.
Notable features include:
- searchable, sortable, and customizeable Tickets list
- create custom fields to store user data
- create custom priority levels and notification lists
- email updates of new Tickets, Ticket status, etc
- detailed Ticket browser with several Ticket status levels and delegation
- most features are modular: remove any that you dont want
- Trouble Ticket is actively developed and the author is glad to implement requested features
Requires a MySQL database (the installer makes the tables for you and writes a settings file).
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Trouble Ticket
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